Frequently Asked Questions

How do I place an order? Payment options?
How long will it take to receive my order?
What type of guarantee do you offer?
What is the quality of your jewelry?
How do I clean my jewelry?
What is 14K gold-filled?
Sizing - How to get the perfect size?
What type of clasps do you have and which is the strongest?
Making changes to a bracelet.   Can I redesign or resize my bracelet?  How to return item for
  resizing or repair?  I would like to add a name or strand to an existing bracelet?
What are shipping charges?

It is important to us that you are completely satisfied with your order.  If you are not happy with your order, return it for an exchange or refund (minus shipping charges) within 30 days.  If there is a problem with your bracelet related to workmanship or quality issues, we will repair or replace the item free of charge (within 90 days). 

On our engraved hand and footprint charms or hand stamped items, if there is an error with workmanship or spelling we will redo the item or refund the item.  If you need to return the item for any other reason, there is a 50% restocking fee (50% of the item price). 

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Our bracelets are made with only high quality materials.  Our items are purchased from reputable suppliers who have been in business for over 25 years.  Our beads, toggles, and other jewelry components are made from:  .925 sterling silver, 14K solid gold, or 14K gold filled materials.  We use 49 strand stainless steel wire which has a nylon coating.  We use the best quality stringing wire available.  Each bracelet is individually laid to get the best placement for the beads.  For multiple strands, we take extra care to make sure that beads and sequences match up.  For multiple strands, we can also add spacer bars.  Each bracelet is made special upon order just for you!       

Please be aware:  Do not use "jewelry dips" on your jewelry.  This can strip the lettering and damage the antique beads!  The damage from these jewelry dip cleaners can be permanent to your bracelet and other jewelry!  Also it is not advised to wear your bracelets in the pool or ocean as the chemicals/environment can damage your bracelet.

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We use only high quality materials to create a product that will last!  Jewelry can dull when it gets dirty, but the great thing about sterling silver and our products is that it is easy to return them to their original shine.  The best way to clean your jewelry is with a silver polishing cloth.  Our quality .925 sterling silver components, will shine up wonderfully with a little buffing using a silver polishing cloth.  Do not use "jewelry dips" on your bracelets (as these dips can damage the antique finish on the Alphabet beads, Bali beads and/or crystals)!  If your bracelet is damaged from use of these products, we will replace the beads for a small fee.  Occasionally, I clean my bracelet with a sterling silver cleaning paste.  I use the paste type cleaner that you might use on your sterling silverware or sterling silver dishes.  If you have any questions about what to use on your jewelry, give us a call or send us an email. 

It is not advised that you wear your bracelets in the pool or ocean as the chemicals/environment can damage your bracelet. 

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14Kt Solid Gold Beads:  Upon the request of many of our customers, we started carrying the solid gold beads.  Please note that solid gold beads are more malleable than the gold filled beads.  This means that they can dent, crush, and scratch far easier than the gold filled beads. We use what is called "heavy" weight gold beads, this gives the beads a little more weight and strength.   These beads can still dent easier than the 14 kt gold filled beads.  Please note that if these beads dent or scratch, we will replace them for a small fee (cost of the bead only).  Because of the softness of these beads, we can not guarantee that they will not crush or dent.  If you have any questions about the differences between using gold filled and solid gold, please contact us. 

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If you are purchasing the item as a gift, we have a sizing guideline below.  Please note it is better to order a bracelet that is too big than too small.  A good standard size for a gift is 7 1/2. 

To get the perfect fit:   measure wrist at the wrist bone.   Measure SNUG to the skin.  There should be no gab when measuring your wrist!  Add 1 inch to the wrist measurement for the bracelet size.   If you do not have a tape measure, a piece of string or dental floss can be used to get the length of your wrist.  Then place the string or floss up to a ruler. Be careful is you are using a size from another bracelet (please note using another bracelet is not the best way to measure as bracelets can fit differently).  Make sure you are measuring from the end of the clasp to the other end of the clasp.  As this can make a big difference in how your bracelet will fit.  We measure from end to end, so if the measurement we receive is not the full length of the bracelet, it may not fit well.  Also, please note that bracelets will fit slightly different because of the bulk of the beads and the type of toggle used.  The best way to get an accurate sizing is to measure the wrist. 

Please measure carefully as there is a $10 charge for resizing a single strand, $15 for double strands and $20 for triple and $30 for quad strands!

 

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We have a variety of different clasps.  We have toggle clasps, lobster clasps, and special multi strand clasps.  Are the lobster clasp stronger?  This is a question that is often asked.  The lobster clasps are no stronger than the toggle clasps.  So choose your clasp according to which you find easier to take on and off or which you prefer.  Please note that some clasps work better with single or multiple strands.  Please let us know if you have any questions about the best clasp to use.     

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We can resize or redesign your bracelet, even if we did not make it.  If you need to resize your bracelet or you would like to change your bracelet style or beading options we are happy to do this, the fees are: Resizing or restringing $10 for single strands, $15 for double strands, $20 for triple and $30 for quad strands (this covers restringing and return shipping).  To add another strand, we do not charge a restringing fee, only for the additional strand ($30)!

For Resizing and or Restringing:  If you are having us redesign a bracelet, please contact us about any additional fees for beads.  For Resizing and or Restringing please include a note with the following information:

1.  Please describe the changes or alterations that you would like done to your jewelry.  Please also write the names in birth order that are on the bracelet (this is so that we have a reference when altering the bracelet)
2.  Contact info / Email Address - it is very important that we have a phone number and email address so that we can contact you if we have any questions.  Also please include an email address so that we can send you an email when your item is completed and shipped back.
3. Return address - please include this on the note inside the package (the return address on the shipping envelope or container can be covered up).
4. Please include your payment (check, cash, or money order) for the resizing or restringing fee of $10 for single, $15 double strand, and $20 for triple and $30 for quad strand bracelets.
5. Mail to:  Cuddle Babies 3904 Fawn Drive, Denton, TX 76208.  Please note when returning your item:  If you would like to verify that we received your items, we suggest using delivery confirmation or insurance.  Please allow 2-4 weeks for processing, shipping then takes 2-3 days.  You will receive an email confirmation when your item is completed and shipped. 

Repairs:  If your bracelet needs to be repaired, we are happy to do this.  If your bracelet needs repair within the first 90 days, return it for a free repair.  If during the life or your bracelet it is snagged or breaks, we are still happy to repair it.  Our restringing fees are $10 for single, $15 double strand, and $20 for triple and $30 quad strand bracelets.  Please note, if you have lost some of the beads when your bracelet broke, contact us about any extra fees for replacing beads.  Please include a note with the following info:

1.  Instructions:  Please let us know what is to be done to the bracelet.  If the bracelet has broken apart, please include the spelling of the name (s) on the bracelet  and the original name that the order was placed under or the invoice number if you have this (this is so we can look up the order if we have beading questions).  If the bracelet has broken apart, please also include the desired size. 
2.  Contact info / Email Address - it is very important that we have a phone number and email address so that we can contact you if we have any questions.  Also please include an email address so that we can send you an email when your item is completed and shipped back.
3. Return address - please include this on the note inside the package (the return address on the shipping envelope or container can be covered up).
4. Please include your payment for repairs (after 90 days) (check, cash, or money order) $10 for single, $15 double strand, and $20 for triple and $30 quad strand bracelets.  If your item breaks within the first 90 days, there is not charge for repair. 
5. Mail to:  Cuddle Babies , 3904 Fawn Drive, Denton, TX 76208.  Please note when returning your item:  If you would like to verify that we received your items, we suggest using delivery confirmation or insurance.  Please allow 2-4 weeks for processing, shipping then takes 2-3 days.  You will receive an email confirmation when your item is completed and shipped

Adding additional names or strands to your bracelet:  There are two options when adding additional names to your current bracelet.  1) You can add a name to your current strand ($10 fee).  2)  Add a new strand with the new name.  We do not charge a restringing fee, only for the additional strand ($30)!  We are happy to add strands to bracelets that we did not make, we will contact you if there are any extra fees.  Simply return your bracelet with a note with the info listed below.       

1.  Please describe the changes or alterations that you would like done to your jewelry.  If adding a strand, please make sure and include the order of the names (in age order) so we can add the name in the correct order. 
2.  Contact info / Email Address - it is very important that we have a phone number and email address so that we can contact you if we have any questions.
3. Return address - please include this on the note inside the package (the return address on the shipping envelope or container can be covered up or damaged).
4. Please include your payment $30 for additional strands or $10 to add a name to a current strand (check, cash, or money order). 
5. Mail to:  Cuddle Babies , 3904 Fawn Drive, Denton, TX 76208

Please note when returning your item:  If you would like to verify that we received your items, we suggest using delivery confirmation or insurance (both can be done with first class mail).  Please allow 2-4 weeks for processing, shipping then takes 2-3 days.  You will receive an email confirmation when your item is completed and shipped. 

For items shipped out of the US, shipping is approximately $7-15, and the difference will be added to your final invoice.

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